Chat with Your Customers on Social Media Pages

Now You Can Answer Questions Live on Facebook

Some of our clients have been taking customer service to a new level by offering live chat services with their customers on social media pages. By adding a chat button to their corporate Facebook page, they are making themselves more available to anyone interested in their services. With the ever-increasing importance of social media, company Facebook pages can be as important as your main website. This will allow your clients and visitors to ask questions and interact with your staff in a more personable way.

This icon will appear on your site
when you're available to chat live

Live Chat is an interactive web tool that was built for companies to use on their main website. It is an interactive and cost effective tool that helps you sell your product online and give superior customer support. With just the click of the mouse, your website visitors can contact your support team for live assistance through the Provide Support live chat system. This system also does more than allow you to provide the best customer service out there. It also gives you real-time monitoring; letting you see a visitor list, geo location maps, navigation history, referal url and much more. It also includes a large variety of useful traffic stats to help you learn more about where your visitors are coming from and for what.

Foremost Media offers these services to you to help you increase your level of customer service. Live Chat is an amazing way for you to make things easier on yourself and your company, as well as provide help to your customers like never before. You must have this program installed on your actual website to be able to incorporate it into your social media pages.

If you're interested in this service on your website or on your Facebook page, please contact our Social Media Expert Aaron Manogue at amanogue@foremostmedia.com or call at (608) 758-4841. Even if you'd just like to talk about the service a little bit more and get more information, he'd be happy to talk to you.

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When to Tweet

I read a great article about when to tweet by Andrew Phelps who was basically reaping a presentation from Dan Zarrella so for those of you with  a short attention span like me here is my summary of Andrew's article that summarizes Dan's presentation.

When and how often to tweet - A few key takeaways:

• If your goal is more followers Tweet More: Twitter’s A-listers — those with the most followers — tweet an average of 22 times a day
• If your goal is more visitors to your site tweet less - accounts that share two or more links an hour show a dramatically lower clickthrough rate than those who share no more than one
• The trick is to reach people when the noise of the crowd has died down. - That time is the afternoon when news sites are slower and on the weekend
• Retweet activity is highest late in the work day, between 2 and 5 p.m.
• Check out TweetWhen to find out what time of day is the best time to tweet for you. Turns out my prime time is Thursdays at 10PM- I guess I have some late night followers @jonballard
• It's ok to tweet the same links two or three times a day- change up the verbiage and let it rip.

Here are Dan's Power Point Slides: The Science of Timing

 

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