Chat with Your Customers on Social Media Pages

Now You Can Answer Questions Live on Facebook

Some of our clients have been taking customer service to a new level by offering live chat services with their customers on social media pages. By adding a chat button to their corporate Facebook page, they are making themselves more available to anyone interested in their services. With the ever-increasing importance of social media, company Facebook pages can be as important as your main website. This will allow your clients and visitors to ask questions and interact with your staff in a more personable way.

This icon will appear on your site
when you're available to chat live

Live Chat is an interactive web tool that was built for companies to use on their main website. It is an interactive and cost effective tool that helps you sell your product online and give superior customer support. With just the click of the mouse, your website visitors can contact your support team for live assistance through the Provide Support live chat system. This system also does more than allow you to provide the best customer service out there. It also gives you real-time monitoring; letting you see a visitor list, geo location maps, navigation history, referal url and much more. It also includes a large variety of useful traffic stats to help you learn more about where your visitors are coming from and for what.

Foremost Media offers these services to you to help you increase your level of customer service. Live Chat is an amazing way for you to make things easier on yourself and your company, as well as provide help to your customers like never before. You must have this program installed on your actual website to be able to incorporate it into your social media pages.

If you're interested in this service on your website or on your Facebook page, please contact our Social Media Expert Aaron Manogue at amanogue@foremostmedia.com or call at (608) 758-4841. Even if you'd just like to talk about the service a little bit more and get more information, he'd be happy to talk to you.

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Tell me what you want me to do!

Have you ever sat through one of those time share pitches?  I've had the privilege of sitting through several in my life time and each one wraps up with a clear message-  "BUY NOW".  Time share sales folks want you to sign up before you leave.  They know that if you leave the presentation and think it over you probably won't be back or you might go look at a competitor.  They wouldn't sell many time shares if they gave you a big sales pitch and never asked you to buy, but that is just what a lot of websites do.

Many website owners spend a lot of time and money getting people to their website but don't make it clear to the visitor exactly what they want them to do when they get there.  Should they call you?  Do you want them to make a purchase?  Should they download a demo, or watch a video?  Every page of your website should have a clear call to action!

Posted By Jon Ballard

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